How I Became a Backup Hero
Success Stories
By now you may have already watched a couple videos or read some interesting content on our site. But don't take our word for it, hear what our customers have to say. These case studies were written about how real companies are leveraging Replay backup and disaster recovery software to tackle real-world challenges when it comes to protecting their business-critical infrastructure.
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American Data Technology (ADTI)American Data Technology Inc. (ADTI, www.localweb.com) delivers Information Technology services including web hosting, managed dedicated servers, collocation, Microsoft SharePoint / MOSS hosting, Microsoft Exchange hosting, and web design and maintenance services to 2,500 customers in over 40 countries. A big part of the ADTI value proposition is a promise of 99.9% uptime. Replay helps them keep that promise for Exchange hosting customers who rely on ADTI to ensure access to servers, mailboxes, and individual messages. |
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ApptixApptix is the leading provider of business-class communications services for SMBs. Apptix services includes hosted Exchange email, business VoIP services, and SharePoint collaboration. The company´s 19,000 customers are located around the world. Within that customer set are 200,000 Exchange mailboxes that Apptix manages, protects, and guarantees at the 99.99% uptime level. The value proposition for hosted Exchange is clear for the customer; their subscription gives them reliable email operations with no management overhead. For Apptix, the value proposition comes from satisfying and building a customer base by affordably meeting the SLA. Replay backup and disaster recovery software makes that possible. |
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Best Friends Animal SocietyOn any given day, about 1,700 animals are in the care of Best Friends Animal Society. Housed, treated, and trained at the organization´s sanctuary in Southern Utah, dogs, cats, rabbits, pigs, horses, parrots, guinea pigs and others recover from abandonment, mistreatment, and physical disabilities while awaiting adoption. According to Doug Sattler, the Systems Administrator that tends to Best Friends´ Microsoft Exchange environment, "we´re completely dependent on email."" Any outage would impede fundraising, adoption processing, accounting, human resources, and veterinary work. Reliable email backup and restoration are critical capabilities. According to Sattler, "Replay AppImage is why I´m able to sleep at night. It´s a wonderful thing." |
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BlackboardBlackboard Inc. is a leading provider of enterprise learning software applications and campus commerce solutions. Founded in 1997, Blackboard enables educational innovations everywhere by connecting people and technology. Blackboard´s online learning application, the Blackboard Learning System, is the most widely-adopted course management system among U.S. postsecondary institutions. 
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California Almond BoardLast year, 1.5 billion pounds of almonds were grown in California. That´s 81% of the world´s supply. Established in 1950 through a Federal Market Order, the California Almond Board supports every grower in that state with information, market expansion efforts, and more. The Board´s wide-range of responsibilities are managed by a staff of about 40 people. Bill O´Donnell, Senior System Administrator says that e-mail is vital for communications and the Board´s website is essential for getting information to constituents. Keeping both systems up and running with up to the minute information is critical. He relies on Replay AppImage for Microsoft Exchange backup and disaster recovery and also protects his SharePoint environment to keep his website readily available. |
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Canton TownshipCanton Township is home to 85,000 people in southeastern Michigan. A large suburb of Detroit, Canton employs about 600 people in police, fire department and administrative positions. The majority of those employees rely on email for communication with one another, residents, elected officials and many other people who use and impact the services they provide. Joe Kocinski was using Microsoft Data Protection Manager (DPM) to protect Canton´s vital Exchange environment but he still lacked a cost-effective way to restore lost email messages. He turned to the Replay AppImage Application Pack for Exchange to solve that problem and to protect the full Exchange environment along with SQL and application servers. |
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Flagler CollegeFlorida´s Flagler College is a growing dynamic institution of higher education with over 2400 students and 300 faculty and staff just four miles from the Atlantic Ocean, in the historic tourist town of St. Augustine, Florida. With 34 protected servers and counting, Technology Services Network Engineer, Brendan Hourihan is part of a 6-person IT department that supports it all.
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Hamilton Port AuthorityThe Hamilton Port Authority (HPA) handles over 12 million metric tons of cargo through over 700 vessels on over 613 acres each year. This ranks Hamilton as the busiest of all the ports of Canada´s great lakes and 28% of all movements on the St. Lawrence Seaway System. To support the growing business, IT Administrators, Ross Englefied and Peter Hammerl needed a backup and recovery solution for all of their six servers in order to achieve an off-site replication and archive of all their server-based data and applications. |
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Hitchcock Independent School DistrictThe Hitchcock Independent School District in Hitchcock, Texas serves 1,200 students in grades K - 12 through 4 schools with a new elementary school on the way. The IT group at Hitchcock, led by Chris Armacost, Director of Technology, is responsible for all the end-user devices, network equipment, and servers that support students, teachers, administrators, and the district´s Head Start and other special education programs. Central to their mission is protecting student (e.g. grades, reports, plans), business, and course application data that resides on SQL servers. That would be a much bigger worry if it weren´t for Replay AppImage. "I don´t spend hours on tape backups and then worry about dirty tapes anymore," says Armacost. "Replay AppImage takes snapshots every 15 minutes and if a server does go down, we´ll just restore it." |
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ITS Group ConsultingITS Group Consulting hosts Microsoft Exchange for the SMB market and leads larger clients through Exchange 2003 to Exchange 2007 transitions. ITS Group gives its customers a clear value statement: it offers greater Exchange availability than Microsoft. It meets that guarantee with Replay AppImage. Used to backup, protect, restore, and ensure high availability of hosted e-mail and implemented during Exchange transitions, Replay AppImage gives ITS Group services a 99.99% uptime advantage. On top of that, with Replay AppImage´s RTO (Recovery Time Objective) and RPO (Recovery Point Objective) capabilities, ITS Group provides market-leading recovery. |
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Imagine SchoolsImagine Schools operates 72 public charter schools that serve about 37,000 students. Schools are located in 12 states and the District of Columbia. While each school is independent and managed by its own administration and district; e-mail, school websites financial systems and student information databases are all the responsibility of Imagine Schools´ central office in Arlington, VA. A non-profit educational organization, Imagine Schools has to watch every penny. At the same time, its operations are as dependent on e-mail and SQL-based applications as any Fortune 500 company. That´s why Rich Frangiamore, Corporate Network Administrator, and Matthew Noponen, Corporate Director of IT, are glad they´ve got Replay AppImage on their side.
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Kalmbach Publishing CompanyKalmbach Publishing Co.´s magazines, web sites, and books cover a wide variety of special-interest and leisure subjects. E-mail plays a pivotal role in communications with external parties, such as customers and distributors. Kalmbach´s IT team cannot guarantee that critical e-mail messages won´t get deleted or that Exchange won´t experience unplanned outages. But, by using Replay from AppAssure, they can recover any missing message - or the entire Exchange environment (in the case of a true disaster) - in minutes. |
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Lincoln County HealthcareIn 2007, the trustees of two small hospitals on the rugged coast of Maine, Miles Memorial Hospital and St. Andrews Hospital & Healthcare Center voted to create Lincoln County Healthcare - the new parent company for both organizations and a full-service health care system with more than 1200 full and part-time employees. LHC´s mandate - to ensure access to high-quality, patient-centered, affordable care - meant that 2 distinct hospital systems had to be integrated to provide a seamless whole in terms of patient care, governance, finance, and of course, IT.
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Lincoln Electric SystemLincoln Electric System (LES) takes care of all of the power needs for residents and businesses in Lincoln, Nebraska. The company generates, purchases, transmits, and distributes electricity for approximately 127,000 residential, commercial, and industrial customers in Lincoln and surrounding communities. |
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Lloyd Gosselink Rochelle & TownsendLloyd Gosselink Rochelle & Townsend, PC concentrates in the areas environmental, regulatory, administrative, and utility law, as well as government relations, litigation, and transactions. Like any law firm, e-mail is a central application and protecting the e-mail system is a central function of information services. David Henninger, Manager of Information Services and Rick Larrea, Network Administrator have taken many steps to ensure reliable, constant, e-mail services. One of the most important was implementing Replay AppImage backup and recovery software. |
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Raycom MediaRaycom Media is one of the country´s largest broadcasters, owning and operating 46 television stations in 35 markets and 18 states. Raycom stations serve over 12% of US television households and are staffed by 3,500 employees. All those employees access email, financial systems, human resources and other core corporate applications located in the company´s Montgomery, Alabama headquarters. Should those core systems fail, all business transactions at the 46 remote locations would be severely impacted. Television programming would air, but payroll, financial systems, inventory management, and e-mail would be very limited if not totally inaccessible. David Burke, Raycom Media´s CIO, and his team went to work on a strategy for fast, reliable disaster recovery and, with the help of Replay AppImage, realized even more benefits. |
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S.E. Urological Center/GE CentricityFor over 40 years, Southeastern Urological Center, P.A. in Tallahassee, FL., has been a unique facility designed to give patients the most comprehensive urological health services. Microsoft Certified Systems Engineer (MCSE), Barry Jalbert is a key player in making sure the network systems that support these services are healthy themselves because if there´s a server failure at SEUC, all medical procedures come to a standstill. |
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Shelly Automotive GroupShelly Automotive Group operates five car dealerships (BMW, Mercedes Benz, Mini, Infiniti), Dealers Choice Auto Auction, and Spectrum Collision Center in Orange County, California. Managing 7 business locations, 400 employees, a wide variety of partners, and, of course, customers requires a lot of communication and Shelly executives rely heavily on Exchange. Mike Price, Director of IT at Shelly Automotive, and his two-person team rely on Replay AppImage to affordably protect executive mailboxes. |
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Smith BrothersSince the 1930s, Smith Brothers of Berne has built a reputation for crafting fine residential furniture that is solid, comfortable, and stylish, combining combine old world craftsmanship - including Amish craftsmanship - with modern technology . |
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The VillagesWritten by Ken Peakman of The Villages, this case study illustrates how Replay backup and disaster recovery software is saving a large property management company a tremendous amount of time and money by enhancing the backup process so it runs corruption-free and much faster when compared to traditional approaches. |
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UbicomUbicom develops multithreaded 32-bit microprocessors for use in the embedded consumer and small/home office networking markets. Ubicom IP processor families provide superior processing performance and efficiency. Its flexible technology is considered best-in-class. While Ubicom employees have access to a wide variety of communication tools - phones, BlackBerry devices and pagers; e-mail remains the main path between them and their customers, partners and suppliers. "E-mail is our backbone", says Jim Poehlman, Ubicom´s Director of IT. "Losing e-mail is what I´m most fearful of". The need to secure Ubicom´s Microsoft Exchange environment without increasing management overhead led Poehlman to deploy the Replay software platform. |
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University of MarylandAcademic departments at the University of Maryland rely on systems administration teams to deliver all IT services including e-mail. System Analyst Carlos Luceno and his team watch over the e-mail system used by electrical engineering, physics, and chemistry department faculty and staff. Not only was his backup system difficult to use in normal situations, it offered no disaster recovery help at all. That was keeping Luceno up at night. And then he found Replay AppImage.
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Valley City State UniversityAfter being forced to pack all its servers into a pickup truck heading for higher ground due to a 500-year flood in North Dakota, Valley City State University decided to implement a more effective disaster recovery solution. Replay backup and disaster recovery software came to the rescue. |
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Walden HouseIn the 39 years since it first opened its doors as a local drug and alcohol treatment center, Walden House has evolved into a national leader in developing strategies to help addicts recover and maintain their lives. Services are available in a variety of settings depending on each client´s unique needs. So the staff at Walden House has its work cut out for it and right now, they treat more than 3,400 men, women and children each day. It falls to Walden House´s IT Analyst, Eric Sagerdahl who uses AppAssure´s Replay backup and disaster recovery software to make sure nothing goes wrong with any of the systems.
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Whalen FurnitureCalifornia-based Whalen Furniture manufactures and distributes furniture to retailers across the US and in Mexico and China. It´s an endeavor that requires crucial business systems - Microsoft Exchange and SQL Server, the Whalen website, warehouse management systems - and their associated data to be constantly accessible. Protecting data and keeping systems up and running falls to Ivan Breit, Systems Administrator. Tape backups were protecting data but Breit knew that if he ever needed to restore data, he´d have to do it "in minutes not hours or days." The need for fast application and data restoration lead him to Replay AppImage which delivered even more. |
In This Section
Latest eBook Chapter
Chapter 12: Tales from the Trenches: My Life with Backup 2.0
In the second chapter of this book, I shared with you some of the horror stories of Backup 1.0. I did so primarily as a way of highlighting how poorly our traditional backup techniques really meet our business needs. In this chapter, I want to do the opposite: share with you some stories of Backup 2.0, both from my own experience and from stories you readers have shared over the year‐long production of this book. Names have been changed to protect the innocent, of course, but I think you’ll find these to be compelling examples of how Backup 2.0 has been applied. Where possible, I’ll share information about the infrastructure that goes with these stories so that you can see some of the creative and innovative ways Backup 2.0 is being used in organizations like your own.
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