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Replay AppImage: Keeps Shelly Automotive Email Rolling

AppAssure email backup and restore Affordable, easy-to-use, and great tech support

June 10, 2009, Reston, VA – Building great customer relationships is critical in the incredibly competitive world of automobile sales. Executives at the Orange County, California Shelly Automotive Group rely heavily on Microsoft Exchange for email communications with customers as well as partners and employees. Mike Price, Shelly Group’s Director of IT, needed a reliable, easy way to conduct email backup and restore.

Price was backing up the Exchange datastore every night but his “bare minimum” solution was limited.

He decided to turn to AppAssure’s Replay AppImage due to its ease of use, affordability, and stand-out technical support. The Shelly Group’s entire IT team is just three people including Price, so a low-maintenance solution was a necessity. And, as Price points out, “times are tough and budgets are limited.”
Replay AppImage met the easy-to-use and affordability requirements, but AppAssure’s tech support team really made the difference. They started by helping Price through an implementation process that included upgrading his Exchange servers. “ Now Price is taking snapshots of his Microsoft Exchange environment every 15 minutes and using Replay AppImage to recover those lost email messages he used to worry about.

Price is finding Replay AppImage to be “very flexible” and he plans on extending Replay AppImage’s Microsoft Exchange backup and restore capabilities to branch offices and dealer locations when he has finished a hardware migration. While he’s very pleased with the email backup and restoration software’s performance, AppAssure customer service continues to impress him.

Supporting Quotes:

Mike Price, Director of IT, Shelly Automotive:

- “I couldn’t recover the system or a lost or deleted message [before Replay]. If we’d ever lost email, we would have been in a world of hurt.”

- “Our servers didn’t meet the minimum requirements so tech support helped me install an earlier version of Replay AppImage, take a snapshot, then upgrade Exchange. I’m really busy so I could only work on things a bit at a time. Tech support stayed with me the whole way.”

- “Our Human Resources Director lost a really important folder of legal messages,” says Price. “I fired up Replay AppImage, found the folder, and instantly restored it to her mailbox.”

- “I’ve been in IT for a long time and have worked with a lot of vendors,” he says. “Some of them are impossible to work with. They have all sorts of hoops to jump through: license keys, difficult purchase processes, it’s hard to get through to support. AppAssure techs stay with you. I always talk to the same person who knows me and my installation. There’s no bureaucracy and you can get an answer. I’ve been able to build a personal relationship with AppAssure.”

About AppAssure Software

AppAssure Software is a provider of innovative backup and disaster recovery software purpose-built for Windows applications. Designed to protect the applications, not just the data, AppAssure solutions deliver high-value features for reliable data protection that is corruption-free. As a result, IT administrators can have the confidence that their Windows applications are completely protected and easily recoverable in the event of data loss or disaster. AppAssure’s flagship product, Replay AppImage, is an application-aware, disk-based imaging solution that automatically and continuously images your entire Windows application server delivering accelerated application backups and disaster recovery for Windows servers in minutes. Download a trial version now!

Media Contact

Jessie Sessions

jsessions@appassure.com
703.547.8686

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