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"Dell AppAssure's support has been incredible. What this tells us is that Dell AppAssure is committed to the customer and that we don't have to worry about things not working."
Amin Ladha
CIO,
Washtenaw Community College
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"I have called tech support for a few problems but they were caused by me - I tend to get a little overzealous with my retention policies. The support guys there are awesome, really patient and really nice."
Doug Sattler
Systems Administrator,
Best Friends
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"Dell AppAssure technical support has provided outstanding hand-holding. Whenever we have questions they are very quick to respond. It's nice when your vendor shares your commitment to customer service."
Mike Salim
VP and Chief Technology Officer
ADTI
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"Dell AppAssure's support team is phenomenal!"
Brad Russell
Systems / Network Engineer,
Datamax/Micro
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"Post installation the tech support has been awesome! They are brilliant. You phone them up and they get back to you really quickly. They get things fixed."
Peter Hammerl
IT Administrator,
Hamilton Port Authority
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"There was one time I couldn't recover a folder that had been deleted. I called Dell AppAssure technical support and they helped me fix the problem right away."
Alan Weiss
Network Engineer,
Kalmbach Publishing
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"Dell AppAssure completely understood what I was talking about and came up with a way to turn off the snapshots for a period of time. They make using Replay even easier."
Alan Weiss
Network Engineer,
Kalmbach Publishing
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"Support was fantastic. Dell AppAssure really takes a vested interest in making sure that their software is running well."
Rich Frangiamore
Network Administrator,
Imagine Schools
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"Dell AppAssure's technical support team was really good, very knowledgeable."
David Henninger
Manager of IS,
Lloyd Gosselink
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"We´ve always been happy with the support ... if you really need to talk to somebody right away, there´s always someone right there for you."
Eric Sagerdahl
IT Analyst,
Walden House
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"It´s nice to know there´s someone knowledgeable to talk to. No one likes to do backups and it´s great when a product just...works."
Carlos Luceno
System Analyst,
University of Maryland
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"The support team is great. They really know the technology. And even though they´re on the East Coast and I´m in California, they get in touch with me after their work day has ended. They´re right on it."
Jim Poehlman
Director of IT,
Ubicom
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"Our servers didn't meet the minimum requirements so tech support helped me install an earlier version of Replay, take a snapshot, then upgrade Exchange. I'm really busy so I could only work on things a bit at a time. Tech Support stayed with me the whole way."
Mike Price
Director of IT,
Shelly Automotive Group
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"I believe in this product. I feel more confident about all my systems, and Dell AppAssure's tech support has been great!"
Barry Jalbert
MCSE
S.E.Urological Center
